The Overview of Nurses' Caring Behavior Toward Patients in the Polyclinic Room of Eka Family Mother and Child Special Hospital in North Jakarta in 2025

Abstract

ABSTRACT

Overview of Nurses’ Caring Behavior Toward Patients in the Outpatient Department at Eka Family Mother and Children’s Specialty Hospital, North Jakarta 2025. Caring refers to the wholehearted attention that nurses give to their patients. Concern, empathy, gentle communication, and the compassion shown by nurses contribute to the formation of a therapeutic nurse–client relationship. Nurses' caring behavior is closely related to the quality of care and directly impacts patient satisfaction. When caring behavior is implemented effectively, patients tend to feel satisfied with the services they receive. However, even though data indicate that nurses demonstrate caring behavior, some patients still report that the services do not meet their expectations. Nursing is a holistic service that encompasses biological, psychological, social, and spiritual aspects—within which caring behavior is an essential component. The aim of this study was to explore the overview of nurses’ caring behavior toward patients in the outpatient department at Eka Family Mother and Children’s Specialty Hospital, North Jakarta. This research employed a descriptive quantitative design. The sampling technique used was non-probability sampling with a consecutive sampling approach, involving 34 respondents. The results showed that 24 respondents (70.6%) perceived nurses’ caring behavior as excellent. It is recommended that nurses continue to maintain and enhance their caring behavior in every interaction with patients, particularly in aspects such as communication, empathy, and attention to both the emotional and physical needs of patients.

Keywords : Caring behavior, nursing